Professional Certificate in Customer Relationship Management

-- viewing now

The Professional Certificate in Customer Relationship Management is a comprehensive course designed to empower learners with the essential skills needed to excel in customer-facing roles. This program focuses on the importance of building and maintaining strong relationships with customers, a critical factor in any industry.

4.5
Based on 5,119 reviews

3,249+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's competitive business landscape, organizations prioritize customer satisfaction and retention more than ever. As a result, there is a high demand for professionals who can effectively manage customer relationships, resolve conflicts, and provide exceptional customer service. This course equips learners with the necessary skills to succeed in this field, including communication, problem-solving, and technology tools used in CRM. By completing this program, learners will be well-prepared to advance their careers in various industries, with potential job titles such as Customer Relationship Manager, Customer Service Representative, or Account Manager.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Understanding Customer Relationship Management (CRM)
• Importance of CRM in Business
• CRM Systems: An Overview
• CRM Strategy and Planning
• Implementing CRM: Best Practices
• CRM Data Management and Analytics
• CRM Personalization and Customer Experience
• CRM Sales and Marketing Integration
• CRM Customer Service and Support
• CRM Security and Compliance

Career path

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment